I don't believe for a second that this lawyer was simply a naive consumer who was misled by Microsoft, but having said that it isn't always as easy as people th

I don't believe for a second that this lawyer was simply a naive consumer who was misled by Microsoft, but having said that it isn't always as easy as people think to return things. The majority of retailers out there have pretty hostile return policies these days, and it can be difficult to actually return something like this without a significant "restocking" fee or such. tl;dr -- always buy expensive electronics from a retail whom you know has a reasonable return policy and/or use a credit card with strong consumer protection.