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Whatever happened to just returning the device? Seems like a much simpler solution. If enough people return the device if it doesn't fit their needs, then compa
by atonse 14y ago
Whatever happened to just returning the device? Seems like a much simpler solution. If enough people return the device if it doesn't fit their needs, then companies will get the message.
- jrajav 14y agoYes, I'm sure this lawyer (cough) is merely unsatisfied with the product he purchased.
- rbanffy 14y ago> Whatever happened to just returning the device? That wouldn't protect future customers who fall for this false advertisement and never realized they paid for 32 GB of storage but got only 16... False advertising is serious. We HN'ers can see if a device we bought has half the storage we expected it to have, but most people can't.
- EGreg 14y agoThey could similarly just return it. False advertising cases usually focus on the fact that you can't return something with impunity. Now, of course there is a gray area -- if you've had the device for a year, banged it up and only THEN noticed you have 16 GB, then yeah. You wouldn't be able to return it. But a grace period in which you can return stuff is normal in the USA.
- pdonis 14y agoThe appropriate "protection" for future customers is to publicly ridicule Microsoft for their bad marketing, and for those potential future customers to not become actual customers by not buying the device. It is not a lawsuit.
- georgemcbay 14y agoI don't believe for a second that this lawyer was simply a naive consumer who was misled by Microsoft, but having said that it isn't always as easy as people think to return things. The majority of retailers out there have pretty hostile return policies these days, and it can be difficult to actually return something like this without a significant "restocking" fee or such. tl;dr -- always buy expensive electronics from a retail whom you know has a reasonable return policy and/or use a credit card with strong consumer protection.