You sound upset. It's reasonable to decide to not use free software because you need more support than the vendor can provide. It's unreasonable to be upset a

You sound upset. It's reasonable to decide to not use free software because you need more support than the vendor can provide. It's unreasonable to be upset about a free software vendor not providing enough support. This is like the whole can't-get-a-human-at-Google-when-gmail-breaks issue. If you don't like it, pay $50 a year and you can call someone. Or stop using gmail.