I had a very similar situation happen to me with a ~12 year old domain; michiganmushrooms.net. The particulars are slightly different than this case, but the to

I had a very similar situation happen to me with a ~12 year old domain; michiganmushrooms.net. The particulars are slightly different than this case, but the totally unhelpful support team is exactly what I experienced too. Unfortunately I was never able to recover the domain and more or less had to shudder the business that was associated with it.