3 ms·
HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level
by nikanj 6mo ago
HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level is ”Issue has been closed”
- 8cvor6j844qw_d6 6mo agoThe real escalation path is going viral. Things get moving once a grievance is trending.
- austinginder 6mo ago100%