3 ms·

Wait few hours. Some CTO or PR guru will post a message here. - We are totally revamping our processes. This never happened out of incompetence. Humans make mi

Wait few hours. Some CTO or PR guru will post a message here. - We are totally revamping our processes. This never happened out of incompetence. Humans make mistakes. We are contacting the client for 1 year free renewal - waiving. Will mail a coupon code. We consider this issue closed.

austinginder 5mo ago
Any direct followup from GoDaddy would be welcomed.
nikanj 5mo ago
HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level is ”Issue has been closed”
- 8cvor6j844qw_d6 5mo ago
  The real escalation path is going viral. Things get moving once a grievance is trending.
  - austinginder 5mo ago
    100%
gib444 5mo ago
Or a very long "let me explain why this is ok actually" from a "random" account
elashri 5mo ago
Have we ever got any response like than from GoDaddy ever in any of these issues over years?
conartist6 5mo ago
What even is "security" anyway? You don't know. I don't know. It's probably a made-up concept.
Terr_ 5mo ago
There's Discworld bit [0] that often comes to mind for me, where the protagonist is reading a press-release by a fantasy version of a communications monopoly: > The Grand Trunk’s problems were clearly the result of some mysterious spasm in the universe and had nothing to do with greed, arrogance, and willful stupidity. Oh, the Grand Trunk management had made mistakes—oops, “well-intentioned judgments which, with the benefit of hindsight, might regrettably have been, in some respects, in error”—but these had mostly occurred, it appeared, while correcting “fundamental systemic errors” committed by the previous management. No one was sorry for anything, because no living creature had done anything wrong; bad things had happened by spontaneous generation in some weird, chilly, geometric otherworld, and “were to be regretted.” [0] Going Postal (2004) by Terry Pratchett

austinginder 5mo ago

Any direct followup from GoDaddy would be welcomed.

nikanj 5mo ago

HN is the only real support channel in tech. First level customer service is AI, second level is outsourced idiots who blindly follow a script, the third level is ”Issue has been closed”

8cvor6j844qw_d6 5mo ago
The real escalation path is going viral. Things get moving once a grievance is trending.
- austinginder 5mo ago
  100%

gib444 5mo ago

Or a very long "let me explain why this is ok actually" from a "random" account

elashri 5mo ago

Have we ever got any response like than from GoDaddy ever in any of these issues over years?

conartist6 5mo ago

What even is "security" anyway? You don't know. I don't know. It's probably a made-up concept.

Terr_ 5mo ago

There's Discworld bit [0] that often comes to mind for me, where the protagonist is reading a press-release by a fantasy version of a communications monopoly: > The Grand Trunk’s problems were clearly the result of some mysterious spasm in the universe and had nothing to do with greed, arrogance, and willful stupidity. Oh, the Grand Trunk management had made mistakes—oops, “well-intentioned judgments which, with the benefit of hindsight, might regrettably have been, in some respects, in error”—but these had mostly occurred, it appeared, while correcting “fundamental systemic errors” committed by the previous management. No one was sorry for anything, because no living creature had done anything wrong; bad things had happened by spontaneous generation in some weird, chilly, geometric otherworld, and “were to be regretted.” [0] Going Postal (2004) by Terry Pratchett