I think a key mistake is assuming that when the web site said sold out that they actually were. You could refresh 10 times and it would flip-flop between availa

I think a key mistake is assuming that when the web site said sold out that they actually were. You could refresh 10 times and it would flip-flop between available and not. While I didn't buy a Nexus 4 I did buy a Nexus 10 and it was plagued with the same ordering issues. I spent over 40 minutes refreshing the page to try to get my order in. Much of the time it just reverted to the "Coming Soon"; even when I got it added to the cart it kept failing over and over when trying to confirm the transaction. Yet my tablet was shipped today. I think it's telling that now wallet.google.com is talking about "building a smarter wallet." I think they've realized they really screwed up. It would be nice though for them to just come out and say it and apologize for the really horrible buying experience. Especially for those Nexus 4 buyers that now have to wait after already being charged. Something that ought to stop is folks blaming the buyers without realizing that having to refresh the page 20-50 times was the only way to get an order through for many if not most people.