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I am traveling so I had the phone shipped to where I am now. Got the email about the 3 week delay. Just called them and they said that they can't change the s
by flalaw 14y ago
I am traveling so I had the phone shipped to where I am now. Got the email about the 3 week delay. Just called them and they said that they can't change the shipping address due to the "privacy policy." The rep couldn't explain what that meant, but said I would receive a follow up email. Pathetic customer service.
- flalaw 14y agoHere is the follow up email. "Unfortunately, we don't have the ability to change a shipping address once an order has been placed due to security reasons. If the current shipping address for your order is accessible to you, we recommend leaving it as is and receiving your package there. If that won't work for you, we can instead intercept this order immediately with your consent. You are welcome to update your shipping address in your Google Wallet account and place a new order. If you'd like for us to intercept your order, please reply with a message containing "I Consent"." Now I get to call back and ask what "intercept" means. Great.
- DannyBee 14y agoIt means they can tell UPS/whoever to not deliver the package or to return to sender. http://www.ups.com/content/us/en/resources/service/delivery/delivery_intercept.html http://www.ups.com/content/us/en/resources/service/delivery/... Note that they probably cannot use the intercept to deliver to a new address if they are requesting signature authorization/etc
- ktsmith 14y agoWhat doesn't make sense here is that they can only issue an intercept order on a purchase that's been back ordered three weeks. In that case they should have zero problem changing the shipping address. Google really needs to get on top of their shipping and customer service issues.