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Just wanted to say I appreciate your responses here. Engaging so directly with a highly critical audience is a minefield that you're navigating well. Thank you

Just wanted to say I appreciate your responses here. Engaging so directly with a highly critical audience is a minefield that you're navigating well. Thank you.

shimman 5mo ago
Very easy to do when you stand to make tens of millions when your employer IPOs. Let's not maybe give too much praise and employ some critical thinking here.
- simplify 5mo ago
  What is the purpose of this mindset? Should we encourage typical corporate coldness instead?
  - sdevonoes 5mo ago
    We should encourage minimal dependency on multibillion tech companies like anthropic. They, and similar companies are just milking us… but since their toys are soo shiny, we don’t care
    - simplify 5mo ago
      Sure, but that seems out of scope of the original comment.
- hgoel 5mo ago
  Is "employ some critical thinking" supposed to involve being an annoying uptight cynic?
qsort 5mo ago
I agree with this. I'm writing this message even though I don't have much to add because it's often the case on HN that criticism is vocal and appreciation is silent and I'd like to balance out the sentiment. Anthropic has fumbled on many fronts lately but engaging honestly like this is the right thing to do. I trust you'll get back on track.
troupo 5mo ago
> Engaging so directly with a highly critical audience is a minefield that you're navigating well. They spent two months literally gaslighting this "critical audience" that this could not be happening and literally blaming users for using their vibe-coded slop exactly as advertised. All the while all the official channels refused to acknowledge any problems. Now the dissatisfaction and subscription cancellations have reached a point where they finally had to do something.
- rob 5mo ago
  Examples of gaslighting on April 15th (the first 2 issues were "fixed" by April 10th according to the story): https://x.com/bcherny/status/2044291036860874901 https://x.com/bcherny/status/2044291036860874901 https://x.com/bcherny/status/2044299431294759355 https://x.com/bcherny/status/2044299431294759355 No mention of anything like "hey, we just fixed two big issues, one that lasted over a month." Just casual replies to everybody like nothing is wrong and "oh there's an issue? just let us know we had no idea!"
  - troupo 5mo ago
    Don't forget "our investigation concluded you are to blame for using the product exactly as advertised" https://x.com/lydiahallie/status/2039800718371307603 https://x.com/lydiahallie/status/2039800718371307603 including gems like "Sonnet 4.6 is the better default on Pro. Opus burns roughly twice as fast. Switch at session start"

Just wanted to say I appreciate your responses here. Engaging so directly with a highly critical audience is a minefield that you're navigating well. Thank you.

shimman 5mo ago

Very easy to do when you stand to make tens of millions when your employer IPOs. Let's not maybe give too much praise and employ some critical thinking here.

simplify 5mo ago
What is the purpose of this mindset? Should we encourage typical corporate coldness instead?
- sdevonoes 5mo ago
  We should encourage minimal dependency on multibillion tech companies like anthropic. They, and similar companies are just milking us… but since their toys are soo shiny, we don’t care
  - simplify 5mo ago
    Sure, but that seems out of scope of the original comment.
hgoel 5mo ago
Is "employ some critical thinking" supposed to involve being an annoying uptight cynic?

qsort 5mo ago

I agree with this. I'm writing this message even though I don't have much to add because it's often the case on HN that criticism is vocal and appreciation is silent and I'd like to balance out the sentiment. Anthropic has fumbled on many fronts lately but engaging honestly like this is the right thing to do. I trust you'll get back on track.

troupo 5mo ago

> Engaging so directly with a highly critical audience is a minefield that you're navigating well. They spent two months literally gaslighting this "critical audience" that this could not be happening and literally blaming users for using their vibe-coded slop exactly as advertised. All the while all the official channels refused to acknowledge any problems. Now the dissatisfaction and subscription cancellations have reached a point where they finally had to do something.

rob 5mo ago
Examples of gaslighting on April 15th (the first 2 issues were "fixed" by April 10th according to the story): https://x.com/bcherny/status/2044291036860874901 https://x.com/bcherny/status/2044291036860874901 https://x.com/bcherny/status/2044299431294759355 https://x.com/bcherny/status/2044299431294759355 No mention of anything like "hey, we just fixed two big issues, one that lasted over a month." Just casual replies to everybody like nothing is wrong and "oh there's an issue? just let us know we had no idea!"
- troupo 5mo ago
  Don't forget "our investigation concluded you are to blame for using the product exactly as advertised" https://x.com/lydiahallie/status/2039800718371307603 https://x.com/lydiahallie/status/2039800718371307603 including gems like "Sonnet 4.6 is the better default on Pro. Opus burns roughly twice as fast. Switch at session start"