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Yes. People who live and breathe your product should absolutely be listened to. Especially when they don't have the super-user tools you do for support (or unco
by SJMG 6mo ago
Yes. People who live and breathe your product should absolutely be listened to. Especially when they don't have the super-user tools you do for support (or unconsciously rounding off sharp edges).
- vintermann 6mo agoBut they may not be a very representative user. Especially for things like games, they may be far removed from what originally got them into it. Fan-modded games are often great fun if you're seriously into a game. But they're rarely better if you've never played the game.
- SJMG 6mo agoIt's true. There's probably not a clean rule for when to listen and when not to. I would propose as a heuristic that for the early stage, when your product relies on true-fans, you at least consider the content of a complaint more and don't just treat it as a signal that something somewhere is wrong. Bringing it back to the OP, I'm sure this is what Card did himself.