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This is true for casual users, but if you're getting feedback from enthusiasts or even experts, their solutions are often -- not always, but often -- quite good
by TulliusCicero 6mo ago
This is true for casual users, but if you're getting feedback from enthusiasts or even experts, their solutions are often -- not always, but often -- quite good.
- SJMG 6mo agoYes. People who live and breathe your product should absolutely be listened to. Especially when they don't have the super-user tools you do for support (or unconsciously rounding off sharp edges).
- vintermann 6mo agoBut they may not be a very representative user. Especially for things like games, they may be far removed from what originally got them into it. Fan-modded games are often great fun if you're seriously into a game. But they're rarely better if you've never played the game.
- SJMG 6mo agoIt's true. There's probably not a clean rule for when to listen and when not to. I would propose as a heuristic that for the early stage, when your product relies on true-fans, you at least consider the content of a complaint more and don't just treat it as a signal that something somewhere is wrong. Bringing it back to the OP, I'm sure this is what Card did himself.