I've had the IT department complain that the phone monitoring software wasn't reporting back to them, gave me instructions to fix it, and when I told them that

I've had the IT department complain that the phone monitoring software wasn't reporting back to them, gave me instructions to fix it, and when I told them that the instructions point to things that don't exist in the app, they never replied back to me. I presume that my work phone is still not pinging them.