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I'm on Time Warner because where I live there is no viable alternative. After they added the modem rental fee, I went out and bought my own cable modem (I high
by georgemcbay 14y ago
I'm on Time Warner because where I live there is no viable alternative. After they added the modem rental fee, I went out and bought my own cable modem (I highly recommend doing this, with the current fee your own modem will pay for itself within a year). I brought back my old modem, switched the service to use my new modem and thought that was the end of it.
The bill for the month when I was transitioned had a prorated modem lease fee, so that was good, but the next month had a full modem rental fee charge! I noticed this on the bill and called customer service and they adjusted the charge and said it won't appear in the future, but if you bought your own modem like I did, beware of the possibility of them continuing to charge you the fee.