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To be fair, a front line customer service agent is probably an unreliable source of corporate strategy, or really anything in general. In fact, I'm quite sure C
by potatolicious 14y ago
To be fair, a front line customer service agent is probably an unreliable source of corporate strategy, or really anything in general. In fact, I'm quite sure Comcast customer service can make Mother Theresa herself look like an evil megalomaniac.
- seiji 14y agoThat's the brilliance though. The TSA, customer service, and every other wish-they-could-be fascist organization operates by distancing enforcement from policy decisions. Every try debating a TSA agent about how many explosive shoes they've seen in their careers? They just have a job to do. They aren't allowed to think -- they just follow their state diagram. "Shoes on? Yell until shoes come off. Why? Because that's what the chart says."
- krickle 14y agoThose workers are not paid enough to pay attention. I wish we could remove the Rapiscan machines and use that money to train and pay TSA staff. Then we might get security instead of just the theater.
- chimeracoder 14y ago> Every try debating a TSA agent about how many explosive shoes they've seen in their careers? No. As a dark-skinned person with a short beard/light stubble, I doubt that would go over well....
- debacle 14y agoWhile I know what you meant, Mother Theresa is a bad example. http://en.wikipedia.org/wiki/Criticism_of_Mother_Teresa http://en.wikipedia.org/wiki/Criticism_of_Mother_Teresa
- chimeracoder 14y agoEvery sufficiently famous person has his/her critics, and everyone - saints included - have flaws, whether or not those flaws are publicly known. I doubt there's a better example.
- debacle 14y agoI don't see denying professional healthcare to the sick while traveling internationally to seek it yourself as a "flaw," but we can agree to disagree.
- illuminate 14y ago"I doubt there's a better example." There are plenty of better examples, but they couldn't afford the PR agencies and myth-creators.