> Listening often means not jumping to a solution; but absorbing and processing someone’s pain > When in actuality, they should [...] finding a way to solve th

> Listening often means not jumping to a solution; but absorbing and processing someone’s pain > When in actuality, they should [...] finding a way to solve the pain points Honest question, how do I 'absorb someones pain'? And how do I transition from that into eventually formulating the feature/ticket?