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In August I received an email from Skype thanking me for registering an account. But I already had an account, I didn't register this one. After comparing the n
by dchest 14y ago
In August I received an email from Skype thanking me for registering an account. But I already had an account, I didn't register this one. After comparing the new account name with part of my email, I came to the conclusion that someone mistyped their email address, and registered an account on my address. I contacted their live support, here's the conversation:
George A: Hello! Welcome to Skype Live Support! My name is George. How
may I help you?
me: Recently I have received an email welcoming me to Skype (not
phishing, I verified). The problem is that I didn't create the account
mentioned in the email. The account name was "[NEW SKYPE ACCOUNT]" and
my email is [MY EMAIL 1], so I think that user mistyped his email
address, and then Skype sent a welcome message to me. Doesn't skype
verifies email addresses before sending a welcome message?
George A: I understand that you are concerned about your email address
being used to setup a Skype account, I'll be happy to help you with
that. May I please have your Skype Name?
me: [MY SKYPE ACCOUNT]
George A: I would also need the email address, please.
me: [MY EMAIL 1]. let me check that this address in on my Skype
account... ok, my email on file in Skype is [MY EMAIL 2]. and a few
other too, all mine :)
George A: Well, I see that there is only Skype Name registered under
that email address, the Skype Name is [NEW SKYPE ACCOUNT]
me: Yes, for my account ([MY SKYPE ACCOUNT]) the primary email is [MY
EMAIL 2], but other emails on profile are [MY EMAIL 1], [MY EMAIL 2],
[MY EMAIL 3].
George A: May I please ask you to confirm which Skype Name that you do
not authorize?
me: Does Skype sends verification message before assigning the email
to account? The Skype name which I didn't create is [NEW SKYPE
ACCOUNT]
George A: May I also have the email address that was used?
me: [MY EMAIL 1]
George A: Well, I would need to send you a confirmation to that email
address. I would kindle need you to reply back to that email.
me: Please do
George A: Then, we will be able to delete that Skype Name for you.
me: thank you
George A: You are most welcomed, please expect me email within 10
minutes. Is there anything else I can help you with today?
me: Could you tell me if email accounts that are registered with Skype
are being verified by sending a message to them? If so, maybe there's
bug in your system?
George A: We send a welcome email to the registered email address
whenever a new account is set up using that email.
me: OK, that's what I received. And then you also send other emails
with offers to the same account. So, basically, anyone can create an
account for any email. Why don't you verify emails?
George A: Please understand that all of us here at Skype take our
customers' privacy and confidentiality very seriously
me: OK. Thank you.
George A: You are most welcomed. It's been a pleasure speaking with
you today. Thank you for contacting Skype Live Support, have a great
day. We value your feedback. Please be aware that we will ask you a
few questions after closing the chat window about your experience with
us today. Once you are ready please click on the "Exit" button.
me: I suggest adding a link to Welcome email that says "I didn't
create this account". Bye!
Realizing that there's nothing this support person can do about this, I sent email to their "security" people. I received no reply.
And now this failure to verify emails leads to the linked vulnerability. Nice.
- nokya 14y agoAs usual, making this public and widely broadcasted will probably encourage them to finally listen to you :)
- grey-area 14y agoThe same is, or was at least, true of xbox live - someone registered using my email, and there's obviously no account confirmation, as the account is live and I receive email notifications etc, but I can't get into it or remove it, since I don't know the password. I wonder how many other sites do this to avoid friction on sign up?
- baggachipz 14y agoHappened to me too. I have no way to tell them that I am indeed not xXx_Rastafarian_xXx .
- re_todd 14y agoYou're going to end up on some federal agency list for being a suspected pothead ;)
- drivebyacct2 14y agoFortunately even our fear of drugs isn't that insane.
- franze 14y agosony network is the same. i have a throwaway gmail address which was used to sign up for the sony network an various games. at first i replied to any email that i didn't sign up for this, then i contacted sony network customer service, they said something marketing, i decided to not care. now every email from sony gets a direct way to the spam folder.
- smutticus 14y agoWhile I admit it's stupid they don't verify new user's email addresses, it doesn't look like doing so would even prevent this recent attack. If I understand the attack correctly, the only way to prevent your account being taken is to change you email address to something unknown. In effect using the uniqueness of your email address as a 2nd password. This attack it truly horrendous and its disclosure will most likely reverberate for a while.