4 ms·

Yeah, well be careful of Hetzner, I used to love them but I just migrated away. They just shut all all of our VMs over a $36 billing dispute. (~30 VMs we were u

Yeah, well be careful of Hetzner, I used to love them but I just migrated away. They just shut all all of our VMs over a $36 billing dispute. (~30 VMs we were using for our CI/CD pipeline) We provided them evidence with records of the payment in totality from our bank, they refused to look at it / discuss the dispute, even when we were communicating urgently and just ultimately shut off all our access. We're on Scaleway now.

chris_engel 6mo ago
Hm. Hetzners billing stuff is highly automated - but they usually give you about a month to pay your bill if the credit card payment failed for some reason.
- antoniojtorres 6mo ago
  Have had some hiccups with payments not going through myself that ended up in server IPs being restricted but they were very helpful on the phone and service was restored in about 30 minutes after the call. Decidedly not ideal but has been easily manageable since.
- Ken_At_EM 6mo ago
  We were on invoice, and yes we had about a week or so of warning, but again, we had done the wire transfer to the full amount, and provided evidence of such.
ljm 6mo ago
[flagged]
- abustamam 6mo ago
  I think it was "hetzner shut them down" over a 36 euro dispute
  - ljm 6mo ago
    What company can't pay 36 euro and legislate it after? Are hetzner in the wrong for denying service to clients in a deficit?
    - krd8ssb 6mo ago
      They stated to have the bank statements showing everything was paid but the company refused to look at it. Sounds like they may not have been in a deficit but company refused to look at anything
      - edwinjm 6mo ago
        Then pay it again and sort it out after. There’s a time to be right and there’s a time to be pragmatic.
        abustamam 6mo ago
        I agree, but it's not clear if the situation was "hey we paid, look at our docs" and hetzner was just like "no give us money" and they were like "no we're not paying", or if hetzner just shut them down without recourse. Personally, if I knew they were gonna shut me down if I didn't pay before X date, I'd fight it up until X-2 days, pay it, then continue fighting (depends on the amount of). But it's not clear that OP was given such a deadline.
jcrben 6mo ago
Their customer service is surprisingly hostile. I still use them tho since I'm using them for low stakes stuff
- Ken_At_EM 6mo ago
  Glad I am not the only one, this makes me feel less crazy.

chris_engel 6mo ago

Hm. Hetzners billing stuff is highly automated - but they usually give you about a month to pay your bill if the credit card payment failed for some reason.

antoniojtorres 6mo ago
Have had some hiccups with payments not going through myself that ended up in server IPs being restricted but they were very helpful on the phone and service was restored in about 30 minutes after the call. Decidedly not ideal but has been easily manageable since.
Ken_At_EM 6mo ago
We were on invoice, and yes we had about a week or so of warning, but again, we had done the wire transfer to the full amount, and provided evidence of such.

ljm 6mo ago

[flagged]

abustamam 6mo ago
I think it was "hetzner shut them down" over a 36 euro dispute
- ljm 6mo ago
  What company can't pay 36 euro and legislate it after? Are hetzner in the wrong for denying service to clients in a deficit?
  - krd8ssb 6mo ago
    They stated to have the bank statements showing everything was paid but the company refused to look at it. Sounds like they may not have been in a deficit but company refused to look at anything
    - edwinjm 6mo ago
      Then pay it again and sort it out after. There’s a time to be right and there’s a time to be pragmatic.
      - abustamam 6mo ago
        I agree, but it's not clear if the situation was "hey we paid, look at our docs" and hetzner was just like "no give us money" and they were like "no we're not paying", or if hetzner just shut them down without recourse. Personally, if I knew they were gonna shut me down if I didn't pay before X date, I'd fight it up until X-2 days, pay it, then continue fighting (depends on the amount of). But it's not clear that OP was given such a deadline.

jcrben 6mo ago

Their customer service is surprisingly hostile. I still use them tho since I'm using them for low stakes stuff

Ken_At_EM 6mo ago
Glad I am not the only one, this makes me feel less crazy.