As a non-programmer who has some frustration of trying to automate his work schedule the last several years, I think many users don't understand WHAT could be a

As a non-programmer who has some frustration of trying to automate his work schedule the last several years, I think many users don't understand WHAT could be automated, or consolidated, or integrated, etc. Like many things in starting a business, what "sounds" simple is in fact pretty difficult. Learning to ask the right questions is also difficult in just figuring out the needs of your "acquaintances/friends." If you can find just one small annoyance factor, and ask a secondary question just a little bit deeper, then a little bit deeper, then a little bit deeper, you may hit a wall of "I don't know," and that could be a potential solution. Like regular conversation, questions tend to tree from one another.