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Gianluca, we absolutely do support reconsideration requests in Italian. See my explanation elsewhere on the page if you want more details. Would you mind addin

Gianluca, we absolutely do support reconsideration requests in Italian. See my explanation elsewhere on the page if you want more details. Would you mind adding an update to the top of your blog post or otherwise correcting your blog post? I'd like to debunk the misconception that Google doesn't take reconsideration requests in Italian, because that's just not true. It looks like most of your blog post has been written on the assumption that we don't respond to reconsideration requests written in Italian, and that's simply not true.

benatkin 14y ago
So english speaking folks working on behalf of a non-english speaking site have to communicate in the language of the non-english speaking site? How very quaint.
- Matt_Cutts 14y ago
  No. If you have an Italian site that spammed, you can do a reconsideration request in either Italian or in English. We'll process either language. What I tried to explain in my other comment is that we have also been trying an experiment in giving more in-depth info to site owners. That experiment is currently English-only. Despite that fact, we'll still send a more in-depth reply in Italian to this website that was violating our quality guidelines.
  - benatkin 14y ago
    At what point does it become to difficult to offer feedback? Might some English copy be hard to understand if it contained software, medical, or legal jargon? Why not just offer feedback that's consistent with the Google employee or contractor's understanding of the site, and say so in the response?
- SoftwareMaven 14y ago
  I think that's simplifying a bit much. If you read Matt's other comment, it is a function of this response being chosen to get more detailed information. The "more detailed" information is not currently supported for people who send requests in English if their site is in Italian. The wording of the response was quite bad. The reasoning behind it is not. Personally, I cheer Google for trying to give more detailed information. Few things are more frustrating than the "We are killing your livelihood. No, we aren't going to tell you why. Live with it."
  - benatkin 14y ago
    Thanks for explaining that. I understand it now. I wish they'd do a best effort attempt, and say so in their reply, if they don't understand the copy on the site instead of skipping over it.

benatkin 14y ago

So english speaking folks working on behalf of a non-english speaking site have to communicate in the language of the non-english speaking site? How very quaint.

Matt_Cutts 14y ago
No. If you have an Italian site that spammed, you can do a reconsideration request in either Italian or in English. We'll process either language. What I tried to explain in my other comment is that we have also been trying an experiment in giving more in-depth info to site owners. That experiment is currently English-only. Despite that fact, we'll still send a more in-depth reply in Italian to this website that was violating our quality guidelines.
- benatkin 14y ago
  At what point does it become to difficult to offer feedback? Might some English copy be hard to understand if it contained software, medical, or legal jargon? Why not just offer feedback that's consistent with the Google employee or contractor's understanding of the site, and say so in the response?
SoftwareMaven 14y ago
I think that's simplifying a bit much. If you read Matt's other comment, it is a function of this response being chosen to get more detailed information. The "more detailed" information is not currently supported for people who send requests in English if their site is in Italian. The wording of the response was quite bad. The reasoning behind it is not. Personally, I cheer Google for trying to give more detailed information. Few things are more frustrating than the "We are killing your livelihood. No, we aren't going to tell you why. Live with it."
- benatkin 14y ago
  Thanks for explaining that. I understand it now. I wish they'd do a best effort attempt, and say so in their reply, if they don't understand the copy on the site instead of skipping over it.