How can one of the most globalized companies and one behind google translate not have support in your language? The point here isn't about violating some guidel

How can one of the most globalized companies and one behind google translate not have support in your language? The point here isn't about violating some guideline its in the email that google somehow has no support for any italian language websites. This is embarrasing for them, you think that a company as large as google and with this kind of money (http://finance.yahoo.com/q/ks?s=GOOG+Key+Statistics http://finance.yahoo.com/q/ks?s=GOOG+Key+Statistics) and one that's primary deals is search, social networking i.e. communication would have better communication channels, especially with end users. I've known people to whom google owed ad money and simply didn't pay, google made it so hard to contact anyone that collecting was basically impossible. For adwords, a couple months ago a collegue asked to talk to a reps boss and she said that was impossible that only per written request would they be able to do that. But then this was from Germany (in English) and as far as I know google's only european support is Ireland/English based. It seems kind of odd really if you ask me and out of sync with the high quality of their products, or maybe this has only been my very limited bystander view of google?