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Interesting that they encourage Twitter as a support channel, as a user I like Twitter for support, but as a company I absolutely loathe it. It's hard to get d
by ry0ohki 14y ago
Interesting that they encourage Twitter as a support channel, as a user I like Twitter for support, but as a company I absolutely loathe it. It's hard to get details and follow up, and if anything requires an explanation or sensitive details you need to get an email anyway...
- jasonfried 14y agoThere are cases when people need to follow up with an email, but there are many more people who just have quick questions that can be answered publicly with a few words or a link to what they need.