> The fact that a billing system didn't get switched off isn't so surprising; the internal architecture of their systems is so complicated that it would take mu

> The fact that a billing system didn't get switched off isn't so surprising; the internal architecture of their systems is so complicated that it would take multiple human lifetimes to explain how it all works. There was a lawsuit about a decade ago where a company was owed about $500k in ad fraud refunds and Google kept saying they had paid it, it ended up being an incomplete part of their software that had inadvertently withheld $75 million! https://www.businessinsider.com/google-emails-adtrader-lawsuit-refund-ad-click-fraud-2019-5 https://www.businessinsider.com/google-emails-adtrader-lawsu...