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Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (8GB) - Out of Stock Also, I can't believe t

by gergles 14y ago

Cart Updated: The following items have been removed from your cart because they are currently unavailable. Nexus 4 (8GB) - Out of Stock Also, I can't believe that Google of all people, can't run a store that can handle load. Instead, it's server errors and mysterious blank pages and "Sorry, a problem happened" pages. Disgusting.

ryanhuff 14y ago
I really don't think they care about this. This is the third time I have had this kind of experience with Google. Google IO 2011 and 2012 had the same sort of experience. I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.
- stephencanon 14y ago
  > This is unacceptable. Obviously not, since you keep trying to buy it (I'm not being glib; I mean this as a serious observation). As long as people keep trying to make them take their money, they have little incentive to fix it (but not no incentive, since it does damage the brand). It certainly doesn't reflect well on them, though.
  - ryanhuff 14y ago
    Who cares about the phone? I will be mildly upset for a few days about their lack of care in these matters, but I will move on. It is unacceptable because its Google, and the image that they want to convey as a trusted partner in financial transactions. Do they really think that I (or anybody else) should trust a company that exhibits this kind of attitude towards transactions with handling my mobile wallet? Not me.
- timewasted 14y ago
  I went through the same issues as you, and most everyone else here. Not getting e-mailed that it'll be available for purchase, vague error messages during checkout, cart randomly getting emptied, etc. Before it was available for purchase, I was on the fence about whether or not it was actually a worthwhile purchase for me. I ultimately decided it was, but Google did everything in their power to prevent me from giving them my money. Depending on how quickly they actually get new stock in, I will probably just end up deciding that I don't actually need the phone after all. Disappointing.
jbail 14y ago
I tried to purchase the Nexus 4 via Chrome on my iPhone, but there was no Buy Now button on mobile. I even clicked the setting that said "View Desktop Version", which reloaded the exact same page. No difference at all and no Buy Now button. I then tried Safari on my iPhone. Again, no Buy Now button. I had to use a desktop browser to even see the Buy Now button, then I had the exact same experience. I had the phone in my cart and then it magically disappeared when I tried to check out. All in all, this was an awful shopping experience. The phone was for my wife, but not having any sort timeline for when they will again be available, I told her to just go to Verizon and buy the best phone they have in stock. Google will lose a sale in this...which is too bad. It looks like a cool phone, but they can't manage a supply chain or a webstore apparently. As a Google shareholder, that scares me a little bit.
kordless 14y ago
Disgusting? That's a strongly negative word. Mistakes are made. Fail happens. Tell them about it, show them this thread, tell them we want them to fix it and be awesome. Google does a LOT of things right. Let's cut them some slack here and see if they fix it and then talk about why it broke for us. Wouldn't that rule?
robmclarty 14y ago
I agree that the UX for the error messages and the infrastructure crapping out was bad, but I think the marketing strategy of a limited supply selling out so quickly makes some sense (everybody's talking about it and the 2nd round will probably sell a lot of units).

by gergles 14y ago

ryanhuff 14y ago

I really don't think they care about this. This is the third time I have had this kind of experience with Google. Google IO 2011 and 2012 had the same sort of experience. I have had a phone in my shopping cart at least 5 times, only to have it disappear. This is unacceptable.

stephencanon 14y ago
> This is unacceptable. Obviously not, since you keep trying to buy it (I'm not being glib; I mean this as a serious observation). As long as people keep trying to make them take their money, they have little incentive to fix it (but not no incentive, since it does damage the brand). It certainly doesn't reflect well on them, though.
- ryanhuff 14y ago
  Who cares about the phone? I will be mildly upset for a few days about their lack of care in these matters, but I will move on. It is unacceptable because its Google, and the image that they want to convey as a trusted partner in financial transactions. Do they really think that I (or anybody else) should trust a company that exhibits this kind of attitude towards transactions with handling my mobile wallet? Not me.
timewasted 14y ago
I went through the same issues as you, and most everyone else here. Not getting e-mailed that it'll be available for purchase, vague error messages during checkout, cart randomly getting emptied, etc. Before it was available for purchase, I was on the fence about whether or not it was actually a worthwhile purchase for me. I ultimately decided it was, but Google did everything in their power to prevent me from giving them my money. Depending on how quickly they actually get new stock in, I will probably just end up deciding that I don't actually need the phone after all. Disappointing.

jbail 14y ago

I tried to purchase the Nexus 4 via Chrome on my iPhone, but there was no Buy Now button on mobile. I even clicked the setting that said "View Desktop Version", which reloaded the exact same page. No difference at all and no Buy Now button. I then tried Safari on my iPhone. Again, no Buy Now button. I had to use a desktop browser to even see the Buy Now button, then I had the exact same experience. I had the phone in my cart and then it magically disappeared when I tried to check out. All in all, this was an awful shopping experience. The phone was for my wife, but not having any sort timeline for when they will again be available, I told her to just go to Verizon and buy the best phone they have in stock. Google will lose a sale in this...which is too bad. It looks like a cool phone, but they can't manage a supply chain or a webstore apparently. As a Google shareholder, that scares me a little bit.

kordless 14y ago

Disgusting? That's a strongly negative word. Mistakes are made. Fail happens. Tell them about it, show them this thread, tell them we want them to fix it and be awesome. Google does a LOT of things right. Let's cut them some slack here and see if they fix it and then talk about why it broke for us. Wouldn't that rule?

robmclarty 14y ago

I agree that the UX for the error messages and the infrastructure crapping out was bad, but I think the marketing strategy of a limited supply selling out so quickly makes some sense (everybody's talking about it and the 2nd round will probably sell a lot of units).