2 ms·

I refuse to go to McDonalds anymore because they refuse to acknowledge you, won’t take your order, force you to use those stupid terminals.

by jtbayly 6mo ago

ranger_danger 6mo ago
I actively seek out such establishments because I'm an introvert and I don't want to talk to people. Japan is a paradise in this way... an extremely large number of restaurants do not require interacting with a human to place your order.
- fracus 6mo ago
  I'm the same, although I understand OP's sentiment to a degree. I also like no interaction with someone who is potentially or visibly sick and contagious. That is why I never stand in the service line at the grocery store. It's always self serve only.
- axus 6mo ago
  As a customer of McDonalds in both countries: the counter is much better in Japan, especially now. I was always proud of the American stores having lots of nice napkins, sauces, etc for self-service but we lost that years ago.
jml7c5 6mo ago
Why do you want them to take your order if you have access to a terminal?
- SoftTalker 6mo ago
  Because it's 10x faster. In can say "big mac meal" and be done while the kiosk ordering machine is still loading the first screen.
  - lotsofpulp 6mo ago
    I prefer the machine because the order is correct 100% of the time. When I used to have someone take the order, I had to double check the receipt to make sure the order was correct.
  - conductr 6mo ago
    It’s pure efficiency. I always customize my orders and it’s too many taps on a usually laggy system. I’m also usually ordering for 3, all customized. I can tell a cashier the entire order in less than 20s. And somehow their UI allows them to enter it just as quickly. It’s not a muscle memory thing either, it’s literally the interface and hardware they use runs fast and is perhaps designed with efficiency. The kiosk app is designed for dummies and takes forever to use. I’ve tried it at several places and it’s always my take away. When I use it I literally watch 5+ people place human cashier orders before I can place my order. I’m not against talking to people for transactions. I’m against being forced to use inefficient machines.
    - Barbing 6mo ago
      The cash register doesn't try quite as hard to upsell you as the kiosk. But yes, the cash register should be able to support the data entry skills of teenagers growing up with TikTok.
      - conductr 6mo ago
        I’d rather the kiosk give the same speed data entry shortcuts/ui. Or honestly, speech to text should be used here.
        Barbing 6mo ago
        It’s coming. They’ll let Taco Bell work out the kinks. No need to be first mover there when the food’s staying the same and I doubt anyone will undercut them in the meantime.
        6mo ago
- 7bit 6mo ago
  In the one sentence he wrote, he clearly told you.
  - jml7c5 6mo ago
    No, unless the terminals being "stupid" is the issue.

I refuse to go to McDonalds anymore because they refuse to acknowledge you, won’t take your order, force you to use those stupid terminals.

by jtbayly 6mo ago

I refuse to go to McDonalds anymore because they refuse to acknowledge you, won’t take your order, force you to use those stupid terminals.

ranger_danger 6mo ago

I actively seek out such establishments because I'm an introvert and I don't want to talk to people. Japan is a paradise in this way... an extremely large number of restaurants do not require interacting with a human to place your order.

fracus 6mo ago
I'm the same, although I understand OP's sentiment to a degree. I also like no interaction with someone who is potentially or visibly sick and contagious. That is why I never stand in the service line at the grocery store. It's always self serve only.
axus 6mo ago
As a customer of McDonalds in both countries: the counter is much better in Japan, especially now. I was always proud of the American stores having lots of nice napkins, sauces, etc for self-service but we lost that years ago.

jml7c5 6mo ago

Why do you want them to take your order if you have access to a terminal?

SoftTalker 6mo ago
Because it's 10x faster. In can say "big mac meal" and be done while the kiosk ordering machine is still loading the first screen.
- lotsofpulp 6mo ago
  I prefer the machine because the order is correct 100% of the time. When I used to have someone take the order, I had to double check the receipt to make sure the order was correct.
- conductr 6mo ago
  It’s pure efficiency. I always customize my orders and it’s too many taps on a usually laggy system. I’m also usually ordering for 3, all customized. I can tell a cashier the entire order in less than 20s. And somehow their UI allows them to enter it just as quickly. It’s not a muscle memory thing either, it’s literally the interface and hardware they use runs fast and is perhaps designed with efficiency. The kiosk app is designed for dummies and takes forever to use. I’ve tried it at several places and it’s always my take away. When I use it I literally watch 5+ people place human cashier orders before I can place my order. I’m not against talking to people for transactions. I’m against being forced to use inefficient machines.
  - Barbing 6mo ago
    The cash register doesn't try quite as hard to upsell you as the kiosk. But yes, the cash register should be able to support the data entry skills of teenagers growing up with TikTok.
    - conductr 6mo ago
      I’d rather the kiosk give the same speed data entry shortcuts/ui. Or honestly, speech to text should be used here.
      - Barbing 6mo ago
        It’s coming. They’ll let Taco Bell work out the kinks. No need to be first mover there when the food’s staying the same and I doubt anyone will undercut them in the meantime.
        6mo ago
7bit 6mo ago
In the one sentence he wrote, he clearly told you.
- jml7c5 6mo ago
  No, unless the terminals being "stupid" is the issue.