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Does anyone know what they did in 2011 from a sales perspective? They are a marketplace for small retailers, so I'm curious what their margins are or commission

Does anyone know what they did in 2011 from a sales perspective? They are a marketplace for small retailers, so I'm curious what their margins are or commissions they take. What % of the total online commerce for that day was this? Also are these all credit card transactions or are they COD? Other forms of payments? Is taobao handling all the payment transactions? sorry for all the questions, I don't read chinese so I can't find all this info on my own.

westiseast 14y ago
I don't know revenue/profit (I think they're listed, so you can check them online). Sales on this day last year was something like 5.2bn RMB from memory? Again, not sure about commissions either - I've only ever bought stuff from the site. Again, AFAIK everything goes through ZhiFuBao. It's an escrow service in fact, so the buyer must confirm receipt of the item before any money goes to the seller. There's no COD, and that's part of the success (people in China are very worried about scams and had zero faith in online shopping before Taobao setup their system). You can pay using most mainstream credit cards/banks in China, although I think things like AMEX or mastercard aren't supported.
wilfra 14y ago
They own their own version of PayPal which lots of people use, which easily links up with all of the major Chinese banks + debit cards. They also do a lot of pre-paid business where people go into the post office and put money on their account. Sounds weird but it's huge over there. Don't know about commissions but given how fiercely competitive the market is (and most of the competition is on price) there is no chance the fees are anything like ebays (taobao is chinese ebay/amazon). Side note but interesting: most of the sellers there offer live chat customer service. You see something you want and you can immediately IM the person through taobao and ask questions, make modifications to the order and bargain on the price. It's awesome and so common that it's basically expected.
- kevin_p 14y ago
  Taobao doesn't charge any commission; most of their income comes from advertising on the home / category / search pages (you might not have noticed they were ads because they're all for Taobao stores or products sold through Taobao), and you can also pay to add extra features/customization to your Taobao store page.
- gingerbreadman 14y ago
  I had the opportunity to work on a seller buyer chat for a company which attempts to be the indian taobao, turns out there is very little traction for the real-time version. That feature got removed pretty quickly. However, a craiglist like email based system between buyer and sellers which replaced the chat worked tremendously better in the Indian setup. At least from the India marketplace perspective it looks to be sometime before the same model works here. Hardly anything like Paypal in India though.
est 14y ago
> Does anyone know what they did in 2011 from a sales perspective? The 11.11 fest began in 2009 2010-11-11: RMB 0.936B in Alipay 2011-11-11: RMB 5.2B in Tmall+Taobao 2012-11-11: RMB 19.1B in Tmall+Taobao source: 2010年，淘宝当日录得9.36亿元支付宝交易额；2011年，淘宝和天猫当天的支付宝交易额约为52亿元；2012年，当天的交易额大幅增长至191亿元
Abuxkur 14y ago
they dont take commisstions, thost retailers pay the rent of online store,there are difference between stores, some stores they are is rent free which doesnt have adavanced functions,some of them need to pay rent ,and still cheap
moonswamp 14y ago
OK, Taobao = Taobao C2C + Tabao B2C. There are 2 parts in taobao empire, 1 is a big marketplace for those small sells, it's free for all. no charging fee, no extra hidden fee. of course the sells can buy the paid service, such as Zhitongche, it's a paid service just like adwords. and another part is Tianmao, a new department / independent of taobao， Tianmao is for those Business and brand such as LV, Apple. It's paid market, you need pay 50-150K (Guarantee Fee) to join, and Tianmao will hold 2%-5% of transactions as profit. And the Alipay (Zhifubao, also belong to Alibaba group), is the ONLY paygate of Taobao. with Alipay, the buyers can use almost all of the debit / credit card to pay for the orders. The Alipay handling all the transactions. If anyone want to pay with other way, such as post, or wire-trans or other offline pay service , the account will be banned. There also COD service in Taobao now.... for more you can contact me : moonswamp # gmail.com

westiseast 14y ago

I don't know revenue/profit (I think they're listed, so you can check them online). Sales on this day last year was something like 5.2bn RMB from memory? Again, not sure about commissions either - I've only ever bought stuff from the site. Again, AFAIK everything goes through ZhiFuBao. It's an escrow service in fact, so the buyer must confirm receipt of the item before any money goes to the seller. There's no COD, and that's part of the success (people in China are very worried about scams and had zero faith in online shopping before Taobao setup their system). You can pay using most mainstream credit cards/banks in China, although I think things like AMEX or mastercard aren't supported.

wilfra 14y ago

They own their own version of PayPal which lots of people use, which easily links up with all of the major Chinese banks + debit cards. They also do a lot of pre-paid business where people go into the post office and put money on their account. Sounds weird but it's huge over there. Don't know about commissions but given how fiercely competitive the market is (and most of the competition is on price) there is no chance the fees are anything like ebays (taobao is chinese ebay/amazon). Side note but interesting: most of the sellers there offer live chat customer service. You see something you want and you can immediately IM the person through taobao and ask questions, make modifications to the order and bargain on the price. It's awesome and so common that it's basically expected.

kevin_p 14y ago
Taobao doesn't charge any commission; most of their income comes from advertising on the home / category / search pages (you might not have noticed they were ads because they're all for Taobao stores or products sold through Taobao), and you can also pay to add extra features/customization to your Taobao store page.
gingerbreadman 14y ago
I had the opportunity to work on a seller buyer chat for a company which attempts to be the indian taobao, turns out there is very little traction for the real-time version. That feature got removed pretty quickly. However, a craiglist like email based system between buyer and sellers which replaced the chat worked tremendously better in the Indian setup. At least from the India marketplace perspective it looks to be sometime before the same model works here. Hardly anything like Paypal in India though.

est 14y ago

> Does anyone know what they did in 2011 from a sales perspective? The 11.11 fest began in 2009 2010-11-11: RMB 0.936B in Alipay 2011-11-11: RMB 5.2B in Tmall+Taobao 2012-11-11: RMB 19.1B in Tmall+Taobao source: 2010年，淘宝当日录得9.36亿元支付宝交易额；2011年，淘宝和天猫当天的支付宝交易额约为52亿元；2012年，当天的交易额大幅增长至191亿元

Abuxkur 14y ago

they dont take commisstions, thost retailers pay the rent of online store,there are difference between stores, some stores they are is rent free which doesnt have adavanced functions,some of them need to pay rent ,and still cheap

moonswamp 14y ago

OK, Taobao = Taobao C2C + Tabao B2C. There are 2 parts in taobao empire, 1 is a big marketplace for those small sells, it's free for all. no charging fee, no extra hidden fee. of course the sells can buy the paid service, such as Zhitongche, it's a paid service just like adwords. and another part is Tianmao, a new department / independent of taobao， Tianmao is for those Business and brand such as LV, Apple. It's paid market, you need pay 50-150K (Guarantee Fee) to join, and Tianmao will hold 2%-5% of transactions as profit. And the Alipay (Zhifubao, also belong to Alibaba group), is the ONLY paygate of Taobao. with Alipay, the buyers can use almost all of the debit / credit card to pay for the orders. The Alipay handling all the transactions. If anyone want to pay with other way, such as post, or wire-trans or other offline pay service , the account will be banned. There also COD service in Taobao now.... for more you can contact me : moonswamp # gmail.com