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It's one of the main things I learned when working as tech support and I talked with users all day. Nobody reads anything.
by coopykins 7mo ago
It's one of the main things I learned when working as tech support and I talked with users all day. Nobody reads anything.
- funnybeam 7mo agoI used to refer to the helpdesk as the reading desk - “Hello, you’re through to the IT Helpdesk, what can i read for you today?”
- zero-sharp 7mo agoA totally understandable situation. Most people just want to use technology to accomplish their immediate goal. I'm tech savvy and I lose my mind every time I get distracted by broken/misconfigured technology.
- layer8 7mo agoOr maybe those who do read the docs require less tech support.