3 ms·
The same reason why L1 support is generally useless (they also can't do pretty much anything other than escalate). AI simply replaces L1 support: it's better a
by ymolodtsov 6mo ago
The same reason why L1 support is generally useless (they also can't do pretty much anything other than escalate).
AI simply replaces L1 support: it's better at answering basic knowledge info and doing a RAG over the Q&A (plus cheaper and faster).