There's no way they're offering 24/7 KVM for this. Cheap colos you need to write / call to get an on demand KVM then wait some hours or days for a tech to plug

There's no way they're offering 24/7 KVM for this. Cheap colos you need to write / call to get an on demand KVM then wait some hours or days for a tech to plug it in. The operator is in no way responsible for shipping damage, not sure why you imply they would be.