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Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_has_been_silently_losing_our_production/of7fogs/ https://old.reddit.com/r/

by Volundr 6mo ago

Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_has_been_silently_losing_our_production/of7fogs/ https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...

benatkin 6mo ago
[flagged]
- john_strinlai 6mo ago
  the full quote is: "does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys." and that seems pretty damn reasonable of a reply. the fact they had to go to reddit is insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all.
- bakugo 6mo ago
  It's a perfectly understandable response to what is essentially just corporate damage control. I'd be pissed too if I was in their position. They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a focus on saving face rather than properly apologizing for the terrible support.
  - bobdvb 6mo ago
    Yeah. Someone recommended Bunny to me and I looked at it previously based on that but didn't have a use case then. But as someone who regularly recommends vendors for v.big CDN contracts I'm not impressed with their attempts to downplay things.
- wat10000 6mo ago
  Pretty mild when getting a reply that puts more energy into downplaying the problem than acknowledging that they've had an ongoing data loss issue for over a year and their support has been useless.
  - number6 6mo ago
    Reminds me of "the front fell off" https://www.youtube.com/watch?v=3m5qxZm_JqM https://www.youtube.com/watch?v=3m5qxZm_JqM
    - wat10000 6mo ago
      Maybe the data disappeared because BunnyCDN towed it out of the environment.
      - number6 6mo ago
        Obviously it it no longer in the environment
- subscribed 6mo ago
  You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work for their PR or what?
  - manytimesaway 6mo ago
    > 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).
    - JCattheATM 6mo ago
      > That's basically how this whole industry works? Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.
      - manytimesaway 6mo ago
        I don't know, Google, Microsoft and Oracle seems pretty resilient then.
        JCattheATM 6mo ago
        Got an example of them acting the same way as Bunny in the case being discussed??
        manytimesaway 6mo ago
        Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?

by Volundr 6mo ago

Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_has_been_silently_losing_our_production/of7fogs/ https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...

benatkin 6mo ago

[flagged]

john_strinlai 6mo ago
the full quote is: "does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys." and that seems pretty damn reasonable of a reply. the fact they had to go to reddit is insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all.
bakugo 6mo ago
It's a perfectly understandable response to what is essentially just corporate damage control. I'd be pissed too if I was in their position. They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a focus on saving face rather than properly apologizing for the terrible support.
- bobdvb 6mo ago
  Yeah. Someone recommended Bunny to me and I looked at it previously based on that but didn't have a use case then. But as someone who regularly recommends vendors for v.big CDN contracts I'm not impressed with their attempts to downplay things.
wat10000 6mo ago
Pretty mild when getting a reply that puts more energy into downplaying the problem than acknowledging that they've had an ongoing data loss issue for over a year and their support has been useless.
- number6 6mo ago
  Reminds me of "the front fell off" https://www.youtube.com/watch?v=3m5qxZm_JqM https://www.youtube.com/watch?v=3m5qxZm_JqM
  - wat10000 6mo ago
    Maybe the data disappeared because BunnyCDN towed it out of the environment.
    - number6 6mo ago
      Obviously it it no longer in the environment
subscribed 6mo ago
You did a commendable job of ignoring all the op's (from Reddit) explanations and context to come to this weird output. OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. Really? Do you work for their PR or what?
- manytimesaway 6mo ago
  > 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case. That's basically how this whole industry works? How would you justify the outrageous cost of product management layers otherwise? Not saying that this is the right way. But it's not a very surprising story, no matter which company (be it Google, Microsoft, OVH...).
  - JCattheATM 6mo ago
    > That's basically how this whole industry works? Far from it. Most companies in the same space don't just ignore such significant problems. If they did, they wouldn't survive for very long.
    - manytimesaway 6mo ago
      I don't know, Google, Microsoft and Oracle seems pretty resilient then.
      - JCattheATM 6mo ago
        Got an example of them acting the same way as Bunny in the case being discussed??
        manytimesaway 6mo ago
        Do I really need to pull out all of the exemples of Google support being the absolute worst on Earth? Microsoft arbitrarily banning IPs/AS from its infrastructure with no recourse or acknowledgement of the issue (such as 365 lying about accepted mail traffic through SMTP)?