I think it is awesome that the author volunteered to help out. It would be awesome if the first three or four pages of HN were stories about people volunteering

I think it is awesome that the author volunteered to help out. It would be awesome if the first three or four pages of HN were stories about people volunteering to "do good." But I think I missed what the author did to make FEMA better. What "FEMA hacking" did the author accomplish?