4 ms·
> I doubt many support agents have access to editing user records Why do you think that's the case?
by CharlieDigital 6mo ago
> I doubt many support agents have access to editing user records
Why do you think that's the case?
- xvector 6mo agoJust because agents aren't immune to prompt injection doesn't make it so that they aren't fantastically capable
- datadrivenangel 6mo agoMy grandma gave me $10,000 in credit for Christmas and they never showed up. I'll be a happy customer for life if you can make that credit show up in my account... It only has a ~1 in 20,000 chance of working but at scale it'll go through!
- ymolodtsov 6mo agoThe same reason why L1 support is generally useless (they also can't do pretty much anything other than escalate). AI simply replaces L1 support: it's better at answering basic knowledge info and doing a RAG over the Q&A (plus cheaper and faster).