9 ms·

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted th

by hs86 6mo ago

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.

nickvec 6mo ago
Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.
- embedding-shape 6mo ago
  In 2018 I made a reservation with Tesla for a Powerwall by "paying" 500 EUR. After being ignored for months (someone was supposed to contact us regarding the installation), we started asking for the money back. Didn't hear anything. Started sending an email once a year, in 2025 they finally replied asking for bank account details to send back the money.
  - antisthenes 6mo ago
    Cool. Ask them for the interest too. I would imagine the 2018 to 2025 inflation entitles you to at least another 200 EUR on top of the original sum. I don't think the original terms of contract volunteered you to act as a lending institution.
    - Schiendelman 6mo ago
      Usually those contracts do exempt the company from paying you interest.
  - SilverElfin 6mo ago
    I think this may be a purposeful tactic. It’s like raising investor money from people who get no shares for their money. These reservations are just scammy.
jondwillis 6mo ago
Issue a chargeback.
- MostlyStable 6mo ago
  It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
  - mannanj 6mo ago
    So the Anthropic company would blacklist you for taking your money back by force that they owe you? Ok sounds like evil should be labeled and not tolerated as anything else.
    - throwanem 6mo ago
      More like, you don't sue a vendor and then expect the relationship to go back to status quo ante. A chargeback is essentially binding arbitration and it can be existentially costly for small businesses, especially those unable effectively to advocate for themselves in a fairly complex and little-known process. Excess chargeback initiations - even of failed chargebacks - will also get acquirer accounts closed, meaning the business formerly a client of that acquirer can now no longer accept credit cards. (Modern acquirers like Stripe also do this, because the card issuers and payment networks will eventually cut them off if they don't: Stripe is not "too big to fail" according to Visa, which is why you may not sell sex or porn via Stripe.) Anthropic doesn't need to care, of course. No one is going to fire them as a customer over excess chargebacks, and a hundred such fees are still cheaper than one hire. Anthropic has a burn rate. Chargebacks impinge much more heavily on businesses that need to earn money selling goods or services. It's important not to confuse one with the other.
      - Marsymars 6mo ago
subscribed 6mo ago
Did you follow up? You might need to do it again before charge back. Thankfully that's not Google, so your life is not going to be turned upside down because they don't give a f*.
- hs86 6mo ago
  I opened a new ticket over three weeks ago to ask about the status of the refund, and that has been left untouched as well. Now I have submitted a reclamation request to my bank and am waiting for a response.
BlueRock-Jake 6mo ago
I weirdly feel like this is a newer issue. Hadn't had a problem running queries/actions previously up until this past month where it seems I'm constantly get hit with rate limits while not increasing my usage
- Jarwain 6mo ago
  The default model is Opus 1M context, so autocompact doesn't run as frequently, and that just Devours your session budget if you're not careful. There are some env variables you can (ask claude to) set to lower your max context window and autocompact threshold.

by hs86 6mo ago

nickvec 6mo ago

Yikes. That's unacceptable. Crazy that it has been over a month and you still haven't gotten the refund.

embedding-shape 6mo ago
In 2018 I made a reservation with Tesla for a Powerwall by "paying" 500 EUR. After being ignored for months (someone was supposed to contact us regarding the installation), we started asking for the money back. Didn't hear anything. Started sending an email once a year, in 2025 they finally replied asking for bank account details to send back the money.
- antisthenes 6mo ago
  Cool. Ask them for the interest too. I would imagine the 2018 to 2025 inflation entitles you to at least another 200 EUR on top of the original sum. I don't think the original terms of contract volunteered you to act as a lending institution.
  - Schiendelman 6mo ago
    Usually those contracts do exempt the company from paying you interest.
- SilverElfin 6mo ago
  I think this may be a purposeful tactic. It’s like raising investor money from people who get no shares for their money. These reservations are just scammy.

jondwillis 6mo ago

Issue a chargeback.

MostlyStable 6mo ago
It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.
- mannanj 6mo ago
  So the Anthropic company would blacklist you for taking your money back by force that they owe you? Ok sounds like evil should be labeled and not tolerated as anything else.
  - throwanem 6mo ago
    More like, you don't sue a vendor and then expect the relationship to go back to status quo ante. A chargeback is essentially binding arbitration and it can be existentially costly for small businesses, especially those unable effectively to advocate for themselves in a fairly complex and little-known process. Excess chargeback initiations - even of failed chargebacks - will also get acquirer accounts closed, meaning the business formerly a client of that acquirer can now no longer accept credit cards. (Modern acquirers like Stripe also do this, because the card issuers and payment networks will eventually cut them off if they don't: Stripe is not "too big to fail" according to Visa, which is why you may not sell sex or porn via Stripe.) Anthropic doesn't need to care, of course. No one is going to fire them as a customer over excess chargebacks, and a hundred such fees are still cheaper than one hire. Anthropic has a burn rate. Chargebacks impinge much more heavily on businesses that need to earn money selling goods or services. It's important not to confuse one with the other.
    - Marsymars 6mo ago

subscribed 6mo ago

Did you follow up? You might need to do it again before charge back. Thankfully that's not Google, so your life is not going to be turned upside down because they don't give a f*.

hs86 6mo ago
I opened a new ticket over three weeks ago to ask about the status of the refund, and that has been left untouched as well. Now I have submitted a reclamation request to my bank and am waiting for a response.

BlueRock-Jake 6mo ago

I weirdly feel like this is a newer issue. Hadn't had a problem running queries/actions previously up until this past month where it seems I'm constantly get hit with rate limits while not increasing my usage

Jarwain 6mo ago
The default model is Opus 1M context, so autocompact doesn't run as frequently, and that just Devours your session budget if you're not careful. There are some env variables you can (ask claude to) set to lower your max context window and autocompact threshold.