4 ms·

The real issue isn’t that Claude is down, it can happen. The problem is that the status page doesn’t report anything, even if it has been impossible to log in d

The real issue isn’t that Claude is down, it can happen. The problem is that the status page doesn’t report anything, even if it has been impossible to log in during the past hour. Status pages should be trusted, connected to real metrics and not fake pr stuff :/ EDIT: Now they show the issue, kudos to them! Transparency is the key to build trust. No body expects a perfect service, thanks Claude team for your efforts.

inglor_cz 7mo ago
Interesting. I just fixed something using Claude Code. But I am located in Central Europe.
- pixl97 7mo ago
  I've not looked into it, but I'd assume they have more than one data center.
- matheusmoreira 6mo ago
  Me too. Claude Code is running just fine on one of my virtual machines. On another, it logged me out saying the OAuth token expired, and it won't log me back in due to internal server errors. Weird.
esafak 7mo ago
You need to use a user-reported status page; the incentives are broken for self reporting.
hn1986 6mo ago
it does show issues. https://status.claude.com/ https://status.claude.com/
- simlevesque 6mo ago
  It shows issues now. Probably not when the person you're replying to wrote their comment.
  - rhgraysonii 6mo ago
    11 minutes elapsed between the comments. There is going to be some actual time before a report and the status page being live in a breaking system.
- jakeydus 6mo ago
  I saw issues starting at least 45 minutes before their status page was updated.
rvz 6mo ago
> The problem is that the status page doesn’t report anything, even if it has been impossible to log in during the past hour. When Claude took an extra day off, he forgot to report his hours to the dashboard when he will be unavailable / unresponsive and this is probably why people here are complaining about no status update. Wonder where I have seen that before?
chermi 6mo ago
This has consistently pissed me off. It seems like we all just accepted that whatever they define as "functioning"/"OK" is suitable. I see the status now shows, but there should be a very loud third party ruthlessly running continuous tests against all of them. Ideally it would also provide proof of the degradation we seem to all agree happens (looking at you Gemini). Like a leaderboard focused on actual live performance. Of course they'd probably quickly game that too. But something showing time to first response, "global capacity reached" etc, effective throttling metric, a intelligence metric. Maybe like crowdsourced stats so they can't focus on improving the metrics for just the IPs associated with this hypothetical third party performance watchdog. The one that pissed me off the most was Gemini API displaying very clearly 1) user cancelled request in Gemini chat app 2) API showing "user quota reached". Both were blatant lies. In the latter case, you could find the actual global quota cause later in the error message. I don't know why there isn't more outrage. I'm guessing this sort of behavior is not new, but it's never been so visible to me.
- EnthrallingEmil 6mo ago
  Gemini had a partial outage on their status page and then once it was over after 10 days, it became a single day partial outage. For me, it was nearly two weeks of 95% failure rates.

inglor_cz 7mo ago

Interesting. I just fixed something using Claude Code. But I am located in Central Europe.

pixl97 7mo ago
I've not looked into it, but I'd assume they have more than one data center.
matheusmoreira 6mo ago
Me too. Claude Code is running just fine on one of my virtual machines. On another, it logged me out saying the OAuth token expired, and it won't log me back in due to internal server errors. Weird.

esafak 7mo ago

You need to use a user-reported status page; the incentives are broken for self reporting.

hn1986 6mo ago

it does show issues. https://status.claude.com/ https://status.claude.com/

simlevesque 6mo ago
It shows issues now. Probably not when the person you're replying to wrote their comment.
- rhgraysonii 6mo ago
  11 minutes elapsed between the comments. There is going to be some actual time before a report and the status page being live in a breaking system.
jakeydus 6mo ago
I saw issues starting at least 45 minutes before their status page was updated.

rvz 6mo ago

> The problem is that the status page doesn’t report anything, even if it has been impossible to log in during the past hour. When Claude took an extra day off, he forgot to report his hours to the dashboard when he will be unavailable / unresponsive and this is probably why people here are complaining about no status update. Wonder where I have seen that before?

chermi 6mo ago

This has consistently pissed me off. It seems like we all just accepted that whatever they define as "functioning"/"OK" is suitable. I see the status now shows, but there should be a very loud third party ruthlessly running continuous tests against all of them. Ideally it would also provide proof of the degradation we seem to all agree happens (looking at you Gemini). Like a leaderboard focused on actual live performance. Of course they'd probably quickly game that too. But something showing time to first response, "global capacity reached" etc, effective throttling metric, a intelligence metric. Maybe like crowdsourced stats so they can't focus on improving the metrics for just the IPs associated with this hypothetical third party performance watchdog. The one that pissed me off the most was Gemini API displaying very clearly 1) user cancelled request in Gemini chat app 2) API showing "user quota reached". Both were blatant lies. In the latter case, you could find the actual global quota cause later in the error message. I don't know why there isn't more outrage. I'm guessing this sort of behavior is not new, but it's never been so visible to me.

EnthrallingEmil 6mo ago
Gemini had a partial outage on their status page and then once it was over after 10 days, it became a single day partial outage. For me, it was nearly two weeks of 95% failure rates.