3 ms·

"Despite repeatedly explaining this, they ignored my assertions and continue to hold my email hostage." Well, you have become the product here. That also happe

"Despite repeatedly explaining this, they ignored my assertions and continue to hold my email hostage." Well, you have become the product here. That also happens by other "free" email providers too. I had this happen to me on inbox.lt; the guy demanded I use a smartphone to "prove" my identity. At that point I realised they want to connect this data to the account and sell it to others who are interested in that.

dagss 6mo ago
Google Workspace isn't free, it is a paid for plan.
zenincognito 6mo ago
its $13 per month for a basic plan.
izacus 6mo ago
What do you add to humanity with this crappy take? Why are you shitty to the victim?
- techteach00 6mo ago
  Because his honest and accurate diagnosis for why mega tech corps treat people inhumanely is the first step towards stopping it. In my opinion of course.
  - skeeter2020 6mo ago
    1. they're wrong in their basic understanding; this is not a free product 2. the response is glib and lacks any empathy 3. there's no suggestions of possible action or resolution path 4. it is all opinion and low value / low effort So even if it's an "honest and accurate diagnosis" that you agree with, it's not helpful, valuable or even comforting. We can do better.
  - walterbell 6mo ago
    What's a good alternative to Google Workspace for SMB customers?
    - samlinnfer 6mo ago
      Office365?
    - EvanAnderson 6mo ago
      Microsoft 365 is a reasonable alternative. It's easy to buy and even tiny Customers can get a degree of real human (read: tier 1 is unhelpful contractors that you have to fight thru) support. It's still repugnant to me, as compared to self-hosting, but I would never self-host for a greenfield SMB Customer today. The economics don't make sense and the talent pool of knowledgeable and reasonable sysadmins is dwindling by the day. (I wouldn't want to make a Customer so beholden to me if they were willing to pay for it.) I miss being able to spin-up an on-prem email server on a box with reasonable hardware redundancy, some external USB disks to rotate for off-site backup, a UPS, a couple consumer-grade "business class" Internet connections, and a contracted "backup MX" to catch email in the event of an outage. It was a good enough for a lot of small SMBs who had a physical office, and was cheap.
      - Lihh27 6mo ago
        The economics make perfect sense once "30 days of a suspended business email with no timely recourse" shows up as a line item. That USB disk and a UPS is looking pretty cheap right about now.
        EvanAnderson 6mo ago
        OP really should be moving the MX somewhere else and going into disaster contingency mode. It sucks, but there's a level of survival there they should be willing to accept, at least temporarily.
      - herewulf 6mo ago
        It's not. Support is about on par with Google for SMBs. I had a client get locked out of the admin panel for about 2 weeks before getting through with support. The difference is that everyone's account kept working during that time so business kept on as usual, just the admins couldn't change anything. The sad thing is I don't think anyone did anything unusual and it was some kind of bug of Microsoft's end.

dagss 6mo ago

Google Workspace isn't free, it is a paid for plan.

zenincognito 6mo ago

its $13 per month for a basic plan.

izacus 6mo ago

What do you add to humanity with this crappy take? Why are you shitty to the victim?

techteach00 6mo ago
Because his honest and accurate diagnosis for why mega tech corps treat people inhumanely is the first step towards stopping it. In my opinion of course.
- skeeter2020 6mo ago
  1. they're wrong in their basic understanding; this is not a free product 2. the response is glib and lacks any empathy 3. there's no suggestions of possible action or resolution path 4. it is all opinion and low value / low effort So even if it's an "honest and accurate diagnosis" that you agree with, it's not helpful, valuable or even comforting. We can do better.
- walterbell 6mo ago
  What's a good alternative to Google Workspace for SMB customers?
  - samlinnfer 6mo ago
    Office365?
  - EvanAnderson 6mo ago
    Microsoft 365 is a reasonable alternative. It's easy to buy and even tiny Customers can get a degree of real human (read: tier 1 is unhelpful contractors that you have to fight thru) support. It's still repugnant to me, as compared to self-hosting, but I would never self-host for a greenfield SMB Customer today. The economics don't make sense and the talent pool of knowledgeable and reasonable sysadmins is dwindling by the day. (I wouldn't want to make a Customer so beholden to me if they were willing to pay for it.) I miss being able to spin-up an on-prem email server on a box with reasonable hardware redundancy, some external USB disks to rotate for off-site backup, a UPS, a couple consumer-grade "business class" Internet connections, and a contracted "backup MX" to catch email in the event of an outage. It was a good enough for a lot of small SMBs who had a physical office, and was cheap.
    - Lihh27 6mo ago
      The economics make perfect sense once "30 days of a suspended business email with no timely recourse" shows up as a line item. That USB disk and a UPS is looking pretty cheap right about now.
      - EvanAnderson 6mo ago
        OP really should be moving the MX somewhere else and going into disaster contingency mode. It sucks, but there's a level of survival there they should be willing to accept, at least temporarily.
    - herewulf 6mo ago
      It's not. Support is about on par with Google for SMBs. I had a client get locked out of the admin panel for about 2 weeks before getting through with support. The difference is that everyone's account kept working during that time so business kept on as usual, just the admins couldn't change anything. The sad thing is I don't think anyone did anything unusual and it was some kind of bug of Microsoft's end.