I get this all the time. My strategy is to respond honestly about whether any of the changes they are suggesting are coming and why I have decided not to add th

I get this all the time. My strategy is to respond honestly about whether any of the changes they are suggesting are coming and why I have decided not to add them if they are not, and when it comes to the rating bribery just ignore the fact that they mentioned it. Also popular: "I will buy your in app purchase if you add/change X" (So tempting! A whole 99 cents you say?). Interestingly with this treatment I have not noticed these customers being any more trouble than usual as a group. They usually seem very happy to get an honest response from a real person. Even though behavior like this irks me, I think it is mainly a symptom of the fact that you often have to try so hard to be heard by customer support these days.