I've experienced this both ways. Usually when I'm looking for business products or services they are more likely to want to do an annoying "sales call" but I've

I've experienced this both ways. Usually when I'm looking for business products or services they are more likely to want to do an annoying "sales call" but I've also experienced this as a business owner. We try to offer a very simple service where customers can sign up online and find all of the information they need on our website. However we still get customers that will literally email us and ask us to call them (as if they can't call our toll-free number) so that they can literally ask the most basic questions. The worst is when they ask us to "send them a proposal" or "when you can have a conference call with us?". We work with clients in the real estate industry, real estate offices, builders, etc... I think certain industries are accustomed to working certain ways or just follow the traditional "corporate attitude" of meetings and conference calls. If you really want a low-touch, low pain customer base I think the industry you choose is also very important.