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Anyone who has worked selling...anything, can understand where you're coming from. There are some real d-bags out there, and some will end up as potential cust
by tatsuke95 14y ago
Anyone who has worked selling...anything, can understand where you're coming from. There are some real d-bags out there, and some will end up as potential customers.
But as a guy who has been on the other end of these calls, far too often, I can sympathize with wanting some directness. I can't tell you how many times I write an inquiry to a company with some basic questions, and next thing you know I'm bombarded by requests to get me on a sales call. I don't have time; phone calls are inconvenient, emails are not. I've done my research, please answer my questions so I can decide whether to buy your product or not.
That's my approach now. I try to be as cordial as possible, but I ask direct questions, usually via email. If you can't answer them, I can't buy what you're selling.
- BryanB55 14y agoI've experienced this both ways. Usually when I'm looking for business products or services they are more likely to want to do an annoying "sales call" but I've also experienced this as a business owner. We try to offer a very simple service where customers can sign up online and find all of the information they need on our website. However we still get customers that will literally email us and ask us to call them (as if they can't call our toll-free number) so that they can literally ask the most basic questions. The worst is when they ask us to "send them a proposal" or "when you can have a conference call with us?". We work with clients in the real estate industry, real estate offices, builders, etc... I think certain industries are accustomed to working certain ways or just follow the traditional "corporate attitude" of meetings and conference calls. If you really want a low-touch, low pain customer base I think the industry you choose is also very important.