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We got one yesterday. Had a list of changes he expected us to make for our app. Most were really redundant and outdated ideas. I wrote responses to each portion

• Firehed 14y ago
  This is why it's best to avoid line-by-line negotiations. Wait until everything is on the table, see what the offer is, and go from there. If you aren't interested in the end result, you can save yourself a lot of time. If you are, it allows you to figure out the things you care most and least about, and apply flexibility accordingly.
• sarah2079 14y ago
  I get this all the time. My strategy is to respond honestly about whether any of the changes they are suggesting are coming and why I have decided not to add them if they are not, and when it comes to the rating bribery just ignore the fact that they mentioned it. Also popular: "I will buy your in app purchase if you add/change X" (So tempting! A whole 99 cents you say?). Interestingly with this treatment I have not noticed these customers being any more trouble than usual as a group. They usually seem very happy to get an honest response from a real person. Even though behavior like this irks me, I think it is mainly a symptom of the fact that you often have to try so hard to be heard by customer support these days.