Sorry, by 'customer' I meant to say something like a large corporate customer - you're buying the whole package, and across your org, you're likely to be a litt

Sorry, by 'customer' I meant to say something like a large corporate customer - you're buying the whole package, and across your org, you're likely to be a little affected by even minor outages of niche services. But yeah, totally agree that at the individual level, the observed reliability is between 90% and 99%, and probably toward the upper end of that range.