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You're completely ignoring Apple's best in class customer support.
by coob 14y ago
You're completely ignoring Apple's best in class customer support.
- andyjohnson0 14y agoMaybe. I don't use Apple products, so I'm not sure how much their customer service contributes to the strength of their brand outside their hardcore/loyal customers. I'd be interested in your opinion on that. My view is that if you live within travelling distance of an Apple Store with a genius bar then the support is excellent. Otherwise, its not significantly better than Google's (poor) support, and adds little to the strength of their brand. Most people don't live near an Apple Store [1]. [1] http://en.wikipedia.org/wiki/Apple_Store#Locations http://en.wikipedia.org/wiki/Apple_Store#Locations