That's not the point where you give up. That's the point where you call or e-mail the company to talk to a human. Hence my comment about defeatism. Sometimes

That's not the point where you give up. That's the point where you call or e-mail the company to talk to a human. Hence my comment about defeatism. Sometimes you have to push a little bit before giving up and crying for the government to come help you. Big companies aren't unbending stone statues.