I have used RedisToGo, and it was one of the worst products I've ever had the displeasure of dealing with. I lost contact with the instance associated with my

I have used RedisToGo, and it was one of the worst products I've ever had the displeasure of dealing with. I lost contact with the instance associated with my staging server one morning and filed a support ticket immediately. It was almost 4 days before someone responded, even after daily messages to their support team. After requesting my account information, I was simply sent a link to the "How to Connect to your Redis Instance" help page and the ticket was closed. I reopened the ticket and explained that the connection was not the problem, I was then told that there was no problem and the ticket was again closed. Other than in my initial ticket, I was never again asked to explain my issue, or offered any real support. I determined the service was no longer worth my time and booted up an EC2 instance. Fast-forward about two months. I now receive an email from RedisToGo: "We are planning some scheduled down time that affects all users on server X because of system issues." The message then proceeded to describe the symptoms I had explained to them months before. I sent their support team a very polite email requesting an apology for the way my issue was handled. A day later, I received a half-hearted apology and 1 month credit for some advanced feature they offered. I never cashed it in. Never, ever, use RedisToGo if you need a reliable Redis instance.