It's probably not actually politicians in this case. It is highly unlikely that "no PDFs as proof of disability" is written in any law anywhere. It's almost c

It's probably not actually politicians in this case. It is highly unlikely that "no PDFs as proof of disability" is written in any law anywhere. It's almost certainly a policy developed by the agency at hand, by career government employees, not elected officials or political appointees. And it's probably for a dumb reason, like the IT department doesn't want to deal with security issues around email attachments, or doesn't want to build and maintain a web-based portal where people can upload their documents.