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There's currently a billboard up in San Francisco that basically says "use AI to reduce your saas costs". And I'm thinking - has anyone actually done that for
by xivzgrev 6mo ago
There's currently a billboard up in San Francisco that basically says "use AI to reduce your saas costs".
And I'm thinking - has anyone actually done that for something meaningful?
Replacing salesforce as your crm or replacing Shopify as your e-commerce platform?
I get the hype but AI doesn't remove accountability, it just moves it up. Oh you can do with 1 person what 3 people used to do? Great, that 1 person is now accountable for 3 person's jobs. And people are naturally uncomfortable with that - you need to understand what's going on and be able to investigate / fix. It's different than say, weaving machines replacing jobs because weaving machines were consistent. 1 person could confidently produce what x weavers could before. But AI is not, and that variability in output & quality introduces massive friction.
So as of now, in both software and people, there's a real limit to how much AI can replace because the remaining people still are equally accountable.
- 52-6F-62 6mo agotick tock tick tock...
- hbarka 6mo agoVendor lock-in is real and it’s scary. You are helpless to the constant price increases and each passing renewal you get deeper and deeper into the lock-in. Here’s to the day when someone clever with AI can disintermediate this situation. You don’t have to vibecode your own CRM but imagine a deterministic harness that lets you lego-block CRM functions like lead management, opportunity tracking, contact list, campaigns. There shouldn’t be a moat anymore.
- crisnoble 6mo agoMoving the vendor lock-in to the AI provider and exponentially increasing the pain of migration by locking all teams and all services in at once.
- deleted 6mo ago[deleted]
- hbarka 6mo agoNot really. Mixture of models and mixture of experts have been around. It’s easy to switch a project harness from Codex to Claude to Gemini and to open models. You’re not locked in to a model, you’re more concerned about competitive token cost.