4 ms·
I understand that dealing with complaints is annoying, but the response in the article was very unprofessional. Feel free to say what the change is, why it is t
by II2II 6mo ago
I understand that dealing with complaints is annoying, but the response in the article was very unprofessional. Feel free to say what the change is, why it is there, and perhaps even address some of the concerns. But attacking users, even if it is a small segment of the population, does not paint The Document Foundation in a positive light.
- deleted 6mo ago[deleted]
- bartread 6mo agoThe response is fine. Entitlement and, really, some of this crosses the line into bullying of the foundation and the maintainers, should be dealt with robustly. It will help to reset expectations around what's reasonable for the relationship of those developing LibreOffice with the community of users. People need to recognise that they get a huge amount of value out of LibreOffice, for which they aren't required to pay a penny, so it's not unreasonable to be asked if they would like to contribute something back in return. But amongst large populations of people, when it comees to free things, some portion of that population will always undervalue that free thing and fail to recognise how much benefit they get from it and start acting entitled. There's nothing wrong with calling that out.
- TZubiri 6mo agoI agree, what's the alternative, not only are they not allowed to ask for Donations, but now they are not allowed to complain about entitlement? How ridiculous would that be, users that get stuff for free setting the rules on how they should receive the free stuff.
- aucisson_masque 6mo agoIt doesn't look professional when you loose your temper, this article is comparable to that. When reading it, I kept thinking that the writer was too emotionally involved.
- nyeah 6mo agoThe article is professional.
- bartread 6mo ago> It doesn't look professional when you loose your temper, this article is comparable to that. Nobody's lost their temper. In no world does the article read like anyone has. That's you applying your own interpretive lens to the text, not what the text actually says. (But actually, alienating the troublesome portions of their userbase might actually help them and the LibreOffice community over the longer term. C.f., firing customers.)
- aucisson_masque 6mo agoBashing media for having done their job badly > Media coverage has largely omitted the fact that LibreOffice has been displaying donation requests for years. Bringing thunderbird under the bus > Nobody is making the comparison with Mozilla Thunderbird, which has asked its users for donations practically every time it starts up, with clearly visible banners And then Wikipedia > The same logic applies to Wikipedia. Answering to 'comments' > Some comments have even suggested C'mon don't tell me it's professional, it looks amateurish. First rule: you don't give out names. Second rule: You don't push the fault on other even when it's their. Third rule: you don't answer to 'comments', 'tweets', and so on. You say 'we heard feedback that this and this'. I say it again, it feels like it's been written by a guy alone, no supervision whatsoever, and who didn't have the The necessary step back.
- bartread 6mo ago> Bashing media for having done their job badly Making a statement of fact about media coverage isn't "bashing". And when you start off your argument by characterising it that way you've already lost.
- demorro 6mo agoAbsurd take. The response was completely measured, and even if it wasn't The Document Foundation has no obligation either legal or moral to present as professional. They are not a business.