That is power the user loses if he chooses SaaS for the most part. An OS is still a different case, but that part is covered with restrictive update policies.

That is power the user loses if he chooses SaaS for the most part. An OS is still a different case, but that part is covered with restrictive update policies. I do believe that Microsoft does bleed users though. This is an effect that isn't easily observed, but users tend to follow developers at some point when the software repertoire begins to get more attractive on other operating systems. The industry still employs a lot of native Windows apps, but more and more get replaced through alternatives and here Windows will be less relevant at some point as well.