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While I'd love to take your tack, unfortunately, I find that if I actually want the fix, I have to become their unpaid engineer. Which is ridiculous, because a
by deathanatos 7mo ago
While I'd love to take your tack, unfortunately, I find that if I actually want the fix, I have to become their unpaid engineer.
Which is ridiculous, because at the same time my company is paying a separate support fee, large enough to literally employ a dedicated engineer for my company!
- bloppe 7mo agoIt makes a lot of sense. I would also try to get my customers to do work for me if I were confident they would never churn.
- toast0 7mo agoI will do the work for them (typically paid for by my employer) iff I can expect them to fix it. Blackbox debugging is a PITA, which is part of why I prefer open source, but it is what it is... If something is broken, and I can get it fixed by putting in the time to get a good report, and etc and they fix the thing, then I'll do it. But if they don't fix the stuff, I have no shortage of things to fix myself.