> this often isn't nefarious. It's a simple cost/benefit analysis of spending time on something that one user is complaining about versus a backlog of higher bu

> this often isn't nefarious. It's a simple cost/benefit analysis of spending time on something that one user is complaining about versus a backlog of higher business priorities. You can triage without closing tickets. So it is nefarious. It is metric hacking If you're having trouble reproducing, tag "needs verification" or something else. But closing a ticket isn't triaging, it is sweeping problems under the rug