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I waited in line for ~4 hours to pick up a Surface on launch day and ended up returning it a little over a week later. This review touched on performance, but

I waited in line for ~4 hours to pick up a Surface on launch day and ended up returning it a little over a week later. This review touched on performance, but it really was abysmal. Nothing was quite as painful as watching other people use the device; swipe gestures and touch points were frequently missed, the swipe-down gesture necessary to close or dock a metro app lagged behind by several seconds and took literally a dozen tries to successfully pull off, and even after installing the optional updates by going to the desktop control panel, I was still able to out-type the stock Mail application, using the touch cover at an abysmal ~10WPM. That was after waiting 5-10 seconds for the mail client to launch in the first place. App support was the biggest offender, and I get that this is a short-term problem. That said, searching the app store for an SSH client and seeing nothing was a deal breaker. In the absence of useful applications, a terminal window that I could use to get somewhere to do actual work would have been great. Even in games, it feels like the strategy was all wrong. The usual suspects (Angry Birds, Fruit Ninja, etc) are there, but this would be my 4th or 5th time purchasing those games. Really don't have an interest in buying them again, and the original content under the New Releases section is really lackluster; apps that are still using the default Visual Studio app icon aren't uncommon, nor are apps with written entirely in different languages than the target market. The whole quality control angle seems sloppy. If I could have installed another browser or had access to the Chrome web store, that would have been enough of a mitigation for app support, but those aren't options either. The out-of-box apps are, understandably, incredibly Microsoft-centric. Couldn't change default search provider in Internet Explorer and the messaging client only had support for Live Messenger and Facebook. The app store currently has nothing available for music options (no Pandora/Spotify/etc). The browser is an option, but the Metro browser stops playing audio once the device auto-locks. The speakers were really bad. With any level of ambient background noise, watching something on Netflix required my face to be less than a foot away to actually make out dialog. Was a common theme among other people using the device as well. Touch cover was incredibly hit or miss and missed more often than not. In retrospect, I should have gotten a Type cover. If the Surface had released with the iPad 2, it would be a competitive offering. At this stage in the game, though, it's competing with entrenched 4th generation and beyond offerings with years of developer support. Worse yet, it's walking into new tablets with specifications that are nearly twice as good for less money. That said, the form factor of the Surface is incredibly solid. If someone sold a tablet with the Nexus 10 internals in a Surface form factor, I'd buy it in a heartbeat.

rlu 14y ago
Were you honestly unable to type faster than 10wpm after using it for a week? I find that....odd to believe (not saying you're lying - I just find it strange). How fast can you type normally? On my regular desktop keyboard I type at an average of 80wpm which I think is ok. On my touchcover I can type at an average of like 65wpm. So sure, slower than my desktop keyboard but not frustrating by any means. I'd say that I got up to speed and used to the keyboard within a day or two of use. I'm glad that you acknowledge that the app store problem is short-term. A lot of reviewers disregard that. I am quite confident that the apps will come so you just need to be patient. With that said, I'd like to point out that there is a pandora app (not sure if it is official, but it works fine). Spotify I am still waiting for but Xbox Music does the job until then. Agreed that the speakers are meh. I don't know though. I'd still pick this over an iPad any day of the week. The keyboard really does it for me. I'm typing this comment out on my desktop but I could have just as easily typed it from my Surface. Try doing that on an iPad. It would be exhausting. So even for tasks that aren't "work" but just involve creating content (even something as small as a HN comment) - the surface runs laps around iPad. edit: one final thing. Remote desktop is a great feature on this device. Whenever I want to use an x86 app on Surface RT, I just remote into my desktop at home. Works pretty much flawlessly. I especially like that typing seems to be simulated from the client end, so even if there IS network lag, your typing isn't affected by it.
- gisenberg 14y ago
  On a normal keyboard, I hit 120+ WPM. On the Touch keyboard, I spent more time correcting typoos and missed keystrokes than typing for sure. I'd have to have a camera on the keyboard to see where things went wrong, because it _seemed_ like I should be hitting all the keys I expected to hit, but I'm more than happy to acknowledge that what I really wanted was the keyboard cover with tactile feedback. The Touch keyboard was something I didn't get used to at all. My usage patterns were incredibly light; it mostly sat near desktops or laptops as a mail client. With the app ecosystem and text input as it was, I was at a loss for other things I could do with it. By the end of the week, it was more or less a front end for Trello boards. One of the compelling points was having a tablet platform in which real work can get done, but in the absence of an SSH client or text editor with syntax highlighting, that didn't really hold true for me (again, short-term problems). I can see where it'd make sense for folks that specifically need Office to get meaningful work done, but that wasn't the case for me. That said, the ability to sideload Ubuntu and Chromium on the Nexus devices looks incredibly compelling. Really curious to see how that shapes up.

rlu 14y ago

Were you honestly unable to type faster than 10wpm after using it for a week? I find that....odd to believe (not saying you're lying - I just find it strange). How fast can you type normally? On my regular desktop keyboard I type at an average of 80wpm which I think is ok. On my touchcover I can type at an average of like 65wpm. So sure, slower than my desktop keyboard but not frustrating by any means. I'd say that I got up to speed and used to the keyboard within a day or two of use. I'm glad that you acknowledge that the app store problem is short-term. A lot of reviewers disregard that. I am quite confident that the apps will come so you just need to be patient. With that said, I'd like to point out that there is a pandora app (not sure if it is official, but it works fine). Spotify I am still waiting for but Xbox Music does the job until then. Agreed that the speakers are meh. I don't know though. I'd still pick this over an iPad any day of the week. The keyboard really does it for me. I'm typing this comment out on my desktop but I could have just as easily typed it from my Surface. Try doing that on an iPad. It would be exhausting. So even for tasks that aren't "work" but just involve creating content (even something as small as a HN comment) - the surface runs laps around iPad. edit: one final thing. Remote desktop is a great feature on this device. Whenever I want to use an x86 app on Surface RT, I just remote into my desktop at home. Works pretty much flawlessly. I especially like that typing seems to be simulated from the client end, so even if there IS network lag, your typing isn't affected by it.

gisenberg 14y ago
On a normal keyboard, I hit 120+ WPM. On the Touch keyboard, I spent more time correcting typoos and missed keystrokes than typing for sure. I'd have to have a camera on the keyboard to see where things went wrong, because it _seemed_ like I should be hitting all the keys I expected to hit, but I'm more than happy to acknowledge that what I really wanted was the keyboard cover with tactile feedback. The Touch keyboard was something I didn't get used to at all. My usage patterns were incredibly light; it mostly sat near desktops or laptops as a mail client. With the app ecosystem and text input as it was, I was at a loss for other things I could do with it. By the end of the week, it was more or less a front end for Trello boards. One of the compelling points was having a tablet platform in which real work can get done, but in the absence of an SSH client or text editor with syntax highlighting, that didn't really hold true for me (again, short-term problems). I can see where it'd make sense for folks that specifically need Office to get meaningful work done, but that wasn't the case for me. That said, the ability to sideload Ubuntu and Chromium on the Nexus devices looks incredibly compelling. Really curious to see how that shapes up.