Interesting insight to what should be a good internal process if users followed up. In this case the bug wasn't fixed. > A lot of teams simply close Radars th

Interesting insight to what should be a good internal process if users followed up. In this case the bug wasn't fixed. > A lot of teams simply close Radars that remain unverified for some amount of time because they are being "graded" on this. The simple solution here: you should also be graded on closing bugs that get re-opened.